Tuesday, January 27, 2015

The Return from Hell: Target



Customer Service. The best consistent customer service I've ever received is at Dillard's. They're always willing to help, you can always find someone without hunting, if you get entered into their CAD (don't ask, I have no idea what it stands for) system they will call you when they get things in that you like, and the operations manager is pretty hot. (Maybe I'm being a bit bias since it's my husband) But, out of all the stores I've been in, Dillard's is above and beyond customer service wise. That fact was just chiseled in stone a couple weeks ago when Roland and I tried to return something to Target. Night.Mare. on 82nd street.

On Christmas Eve I made a last minute Christmas purchase, a tablet for Roland. A couple weeks ago, Roland decided he was going to take it back because he thought of something else he'd rather have (which is fine, this is tradition now, I've come to grips with the fact that I'm a terrible gift giver and Roland will always return my presents.) But when we dragged ourselves off the couch one lazy Sunday and made our way to Target, we had no idea what we were in store for.

When we got there they opened it, which normally I would understand, but we had never even broken the seal. So after they ripped open the box with a blunt object and checked to make sure some number matched another number, they started scanning and that's when it all went downhill. Apparently the serial number that pops up after you scan the receipt didn't match the serial number on the box. Ok, no big deal I KNOW I bought it here, so surely there's something they'll be able to do. They sent someone back to see if the serial number on the box matched the number on the rest of the ones in the case. Yes, it matched the rest of the case, so this item had definitely come from this Target, and apparently the receipt had been printed wrong.

So now that they KNOW that this item came from this Target, you'd think they'd override something and make it easy on the customer, no.sir.ree. They gave us a number to call, and said there was nothing they could do. So 30 minutes in line, they opened the pristine box, made us feel like we had done something wrong, then gave US the problem to handle it. WHAT?

After Roland called a multiple times, they finally got it resolved and they gave us our money back. But the chances of me shopping in Target again are slim to none. Maybe Alex Dillard should look into selling major electronics. (This will never happen I know, because they're not Sears. But I can dream.)

I realize this is a long post, and there are no pictures. So if you made it to the end CONGRATS.  Have a great day.







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3 comments:

  1. I love Target, but any time I've had to return something there it has ALWAYS been a pain the butt. And their return policies are confusing and there are about 8,823 loop holes where they won't let you return it. If you have green eyes you can't return a pair of socks on a Tuesday. Also, why open a box that clearly hasn't been opened before?

    But speaking of Dillards, because this comment isn't quite long enough yet, I don't have one near me at all, so I've only been a handful of times! Can you believe that? Now I feel like I'm missing something huge. Ugh. FOMO.

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  2. I can't believe that they opened the box. I've returned things (including electronics) many times and I've never seen ANY store do that.

    Sarah
    Midwest Darling

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  3. Ugh, what an experience. That sucks. I cannot believe that they made you guys do all the legwork for a mistake on their end. Oh, that would tick me off! Grrr!

    Mandie ~ http://badbrewpack.blogspot.com/

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